Thank you for your purchase of Lecture Creator products. We strive to provide you with the best quality and service possible. Our standard LIMITED WARRANTY terms and conditions are stated below:
Lecture Creator warrants that its products will be free from defects in material and workmanship for one year if used and maintained properly. The warranty time limit begins on the date of the invoice or packing slip of the product (whichever date is later) and applies only to the original purchaser.
Lecture Creator will accept returns of product within 45 days of the product ship date if accompanied by a valid Order number for a refund of the purchase price. The customer is responsible for the cost of return shipping and is responsible for any loss or damage to the product during shipping. The warranty is voided for any product that is returned damaged, regardless of whether the damage was caused by the shipping carrier or by the customer.
Please contact us for refunds or exchanges within forty-five (45) days of shipment. After forty-five (45) days, refunds and exchanges are no longer available for any reason.
This warranty is invalid if the serial number has been altered or removed from the product or if altered, repaired or serviced by anyone other than our service department.
After forty-five (45) days, only a manufacturing defect will qualify for a warranty exchange or repair. If we are unable to repair the product, we will replace the unit with a comparable product that is either new or refurbished. No warranty will apply after the limited warranty period has expired.
Software for recorder/streamer and server products is maintained at no charge. This applies to bug fixes and minor revision feature upgrades. The customer is responsible for performing updates. Major revision upgrades may require additional fees. Support services for server software updates may be purchased as required.
The customer is responsible for any Duty, VAT or other non-shipping charges or taxes incurred in the destination country. International duties and taxes are never included in the invoice for an order. If the customer refuses delivery of an international order, the customer will be responsible for any fees associated with an order return to the company, and could be responsible for the duties and taxes even if the order is returned.
All shipments or other correspondence with the company may be sent to the following address:
4677 Old Ironsides Drive, Ste 430
Santa Clara, CA 95054-1826
Main Phone: +1 408-844-9096
Fax: +1 408 844-9091